Help & FAQs

Welcome to the VolksChoice Help Center. Explore step-by-step guides on how to make the most of the features and options available on this website.

  1. Login to your VolksChoice account.
  2. Go to My Families Page from the right-side menu.
  3. Click on the "Create a New Family" button under the "My Families" section.
  4. Fill in the required details:
    • Family Name: Enter a name for your family.
    • Family Description: Provide a brief description of your family.
  5. Click on the Create Family button.
You have successfully created a new family!

  1. Login to your VolksChoice account.
  2. Go to My Families Page from the right-side menu.
  3. Click on the "Edit" button under the Family you want to edit.
  4. Make required corrections in:
    • Family Name: Update the name of your family.
    • Family Description: Update the description of your family.
  5. Click on the Update button to save your changes.
Your family details have been successfully updated!

  1. Once you create a new family, it will be listed under the My Families page, which can be accessed from the right-side menu.
  2. Click on the View/Add Members button for the selected family.
  3. If no members have been added yet, you'll see Total Family Members: 0 and a message reading "Things to consider while creating your family tree:" to give you an idea of how VolksChoice works.
  4. Click on "Add First Member to {Family Name}" Button.
  5. Choose a photo for the first member. It should be a square photo under 2MB in size.
  6. Enter the Full Name of the member (this is the only mandatory field).
  7. Fill in any other available details as needed.
  8. Click on the Submit First Member to Family button.
You have successfully created the first family member!

Be Cautious! A small mistake while adding or changing the Super Admin or Admin can grant access to your family data to a potential fraudster. Therefore, please consider and double-check before adding or editing a Super Admin or Admin!

  1. Login to your VolksChoice account.
  2. Go to My Families Page from the right-side menu.
  3. Under the Manage Admins section, in the Current Family Admins section:
    • All current admins will be listed.
    • There are two types of admins: Super Admin and Admin.
    • You cannot remove the Super Admin.
    • If there is more than one Admin, a Remove button will be shown next to their name. Click this button to remove any Admin.
  4. To change the Super Admin:
    • Enter the email ID of a registered user in the form under the Change Super Admin section.
    • Click on "Update Super Admin" Button.
    • The Super Admin will be changed to the newly entered user.
  5. To add a new Admin:
    • Enter the email ID of a registered user in the form under the Add New Family Admin section.
    • Click on "Add Admin" Button.
    • The new admin will be added to the family.

Note: To change the Super Admin or add a new Admin, the user must be registered on VolksChoice with their email ID.

  1. Login to your VolksChoice account.
  2. Go to My Families Page from the right-side menu.
  3. Click on the "Family Diary" button under the family you want to view.
  4. Alternatively, you can go to the View/Add Family Members page and click on the "Family Diary" button there.
  5. The Family Diary will open, showing all the events, updates, and activities related to your family.
You can now explore and manage your family diary!

  1. Login to your VolksChoice account.
  2. Go to the Family Diary page of the family where you are an admin and wish to add a new diary entry.
  3. Once on the Family Diary page, click on the "Add New Diary Entry" button.
  4. A form will appear with the following fields:
    • Title: Enter a title for your diary entry.
    • Date of Occurrence: Enter the date on which the event occurred.
    • Content: Provide the details or description of the event.
  5. After filling out the form, click the "Save Entry" button to save the new diary entry.
Your new diary entry will be successfully added to the Family Diary!

  1. Login to your VolksChoice account.
  2. Go to the Family Diary page of the family where you are an admin and wish to manage the diary entries.
  3. On the Family Diary page, you will see a list of all the diary entries.
  4. If you are an admin, each diary entry will have Edit and Delete buttons:
    • Edit: Clicking the Edit button will open a form with the existing title, date of occurrence, and content prefilled in the input fields. You can modify these fields and click the "Update Entry" button to update the entry.
    • Delete: Clicking the Delete button will remove the diary entry permanently. Be cautious as this action cannot be undone.
  5. Make any necessary changes and save the entry by clicking the "Update Entry" button, or delete it by clicking the "Delete" button.
The diary entry will be successfully edited or deleted!

  1. Login to your VolksChoice account.
  2. Go to the Dashboard page from the right-side menu.
  3. Click on the "Edit Account Details / Change Password" option.
  4. Under the Edit Account Details section, you can modify your name or email address as needed.
  5. If changing your email, make sure the new email ID is not associated with any other account yet.
  6. After making your changes, click the "Save Changes" button to save your updated information.
Your name or email will now be successfully updated!

  1. Login to your VolksChoice account.
  2. Go to the Dashboard page from the right-side menu.
  3. Click on the "Edit Account Details / Change Password" option.
  4. Under the Change Password section, you will find fields for Add New Password and Confirm Password.
  5. Enter a new password in both the Add New Password and Confirm Password fields. Ensure both passwords match.
  6. Click the "Change Password" button to update your password.
Your password will now be successfully updated!

  1. Go to My Families page, which can be accessed from the right-side menu.
  2. Click on the View/Add Members button for the family you want top share.
  3. Below the family description, you will see the Share button in the following style:
  4. Click on the Share button, and a new popup will open based on your device.
  5. Choose the app you want to share your family tree with and follow the app's steps to complete the sharing process.

  1. Navigate to the family tree you want to download.
  2. Click the Download PDF button.
  3. Choose the layout (with or without indentation), and click Download. Note: Be cautious when selecting indentation, as it may cause the list structure to break after 4 or 5 generations.
  4. Once the PDF is ready, save the file to your device.

  1. Login to your VolksChoice account.
  2. Go to the Dashboard page from the right-side menu.
  3. Click on the "Permanently Close My Account" button.
  4. A confirmation pop-up will appear asking if you're sure about permanently deleting your account.
  5. Confirm the deletion by clicking the Confirm button in the pop-up.
  6. Note: You cannot delete your account if you are the super admin of any family tree.
Your account will now be permanently deleted from VolksChoice!

If you need further assistance, feel free to contact us.